FAQ’s

FAQ’s2025-08-05T14:01:06+00:00
At Crown Roofers, we believe in being transparent, informative, and helpful at every stage of your project

Whether you’re booking a small repair or planning a full roof replacement, we want you to feel confident in the process. Below are answers to some of the most common questions we’re asked by customers across Surrey and the South East.

How do I know if I need a full roof replacement or just a repair?2025-07-18T14:12:25+00:00

If your roof has persistent leaks, widespread damage, or is over 20–25 years old, a full replacement may be the most cost-effective solution. We’ll carry out a detailed inspection and provide honest advice on the best course of action.

How long does a roof replacement take?2025-07-18T14:12:48+00:00

Most residential roof replacements take between 3 to 7 working days, depending on the size and complexity of the structure. We’ll provide a clear timescale in your written quote before work begins.

Can you match new tiles to my existing roof?2025-07-18T14:17:15+00:00

Yes. We work with a wide range of suppliers and will do our best to source matching tiles or slates for your property, ensuring your roof maintains a consistent and attractive appearance.

Do I need planning permission for roof work?2025-07-18T14:13:28+00:00

In most cases, roof repairs, replacements, and like-for-like installations fall under permitted development. However, planning permission may be required for listed buildings or if you’re making structural changes. We’re happy to advise.

How much does a flat roof cost?2025-07-18T14:13:46+00:00

Costs depend on size, materials, and access. Felt is usually the most budget-friendly option, while EPDM and GRP fibreglass are more durable but slightly more expensive. We provide free, no-obligation quotes tailored to your specific needs.

What is the best flat roofing material?2025-07-18T14:14:04+00:00

It depends on the application. Felt is ideal for sheds and garages, EPDM rubber offers excellent durability for home extensions, and GRP fibreglass provides a sleek, seamless finish that’s great for modern builds. We’ll help you choose the best solution for your property.

How often should gutters be cleaned?2025-07-18T14:14:21+00:00

We recommend cleaning your gutters at least once a year, ideally in autumn after the leaves have fallen. Properties near trees or in high rainfall areas may need more frequent attention.

What are the signs of blocked or damaged gutters?2025-07-18T14:14:36+00:00

Look out for overflowing water, staining on exterior walls, sagging gutter sections, or plant growth. Damp patches indoors near ceilings or walls can also indicate guttering issues.

Can you repair a single section of guttering or roof tiles?2025-07-18T14:15:01+00:00

Yes. We carry out both targeted repairs and full replacements. Whether it’s one slipped tile or a small section of guttering, we’ll resolve the issue promptly and professionally.

Are your services guaranteed?2025-07-18T14:15:28+00:00

Absolutely. All of our work is backed by a workmanship guarantee, and we use only quality materials from trusted manufacturers, many of which include their own product warranties.

Do you offer emergency roofing repairs?2025-07-18T14:15:43+00:00

Yes, we offer emergency call-outs across Surrey and the South East for urgent roof issues such

How long do flat roofs last?2025-07-18T14:16:00+00:00

Felt roofs typically last 10–15 years, EPDM rubber can last 20–30 years, and GRP fibreglass may exceed 30 years with proper installation and maintenance.

What are soffits and fascias, and why are they important?2025-07-18T14:16:15+00:00

Fascias support the roof edge and guttering, while soffits cover the underside of the roof overhang and help ventilate the loft. Together, they protect your roof structure from moisture, pests, and decay.

Should I replace timber fascias and soffits with uPVC?2025-07-18T14:16:34+00:00

Yes, in most cases. uPVC is a durable, low-maintenance option that resists rot, warping, and weather damage. It also improves the visual appearance of your roofline and lasts much longer than untreated wood.

Do you provide free quotes?2025-07-18T14:16:58+00:00

Yes, we offer free, no-obligation quotes for all our services. We’ll visit your property, carry out a full assessment, and provide you with a clear and transparent written estimate.

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